SHIPPING & ORDERING

Shipping & Delivery

Orders are processed and shipped within 3-5 business days.

USA – USPS Tracked 10 business days

Canada Post –  6-9 Business days. 

Please allow up to 5 additional days for rural and remote areas.

Pre-Orders 2 – 4 weeks (Please refer to the estimated shipment date in the listing)

If your country is not listed, please contact us with your request(s) for a quote.

Import & Duty/Tax

You are responsible for any import duty/tax that may be applied to an order outside of Canada. This isn’t a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due these charges will be liable for all costs shipping the order back – including the original cost of the shipping.

Track your parcel

As soon as your order is shipped, we will send a shipping confirmation and a tracking link to your email. If you haven’t recieved your tracking info, please check your spam folder or contact us for a new link.

Free Standard shipping over $100 (US & CA only)

We are offering free shipping to all Canada and US orders over $100. Please check the Free Shipping box at checkout.

For all other inquiries, please contact us.

Policy on lost or damaged packages

In the rare event that your package arrives damaged or is lost in transit, we are happy to replace any items for you.  Canada Post will send a brief survey style email  that you will need to respond to and upload photos of any damages and the shipping box. This process can take anywhere from 2-10 business days to complete. Depending on the item, we may ask for proof of destruction before we send out replacements . Please do not destroy goods prior to completing your survey.